Michael Anderson
About Michael Anderson
Michael Anderson is a Mortgage Banking Operations Team Leader at Chase, where he has worked since 2017. He has extensive experience in operations management, having held various roles at Jpmorgan Chase & Co., Verizon Wireless, and Fiserv.
Work at Chase
Michael Anderson has been employed at Chase since 2017, serving as the Mortgage Banking Operations Team Leader. In this role, he oversees operations related to mortgage banking, ensuring efficiency and compliance within the team. Prior to this position, he worked at JPMorgan Chase & Co. as the Global Commercial Card Disputes Operations Team Manager from 2011 to 2013. His extensive experience in the financial sector has contributed to his current leadership role at Chase.
Previous Experience at JPMorgan Chase & Co.
Michael Anderson held multiple positions at JPMorgan Chase & Co. He worked as a Card Services Trainer from 1997 to 2002, where he was responsible for training staff on card services operations. He later transitioned to the role of Global Commercial Card Disputes Operations Team Manager from 2011 to 2013. His tenure at JPMorgan Chase & Co. provided him with significant experience in operations and team management.
Education and Certifications
Michael Anderson studied Management and Business at The Ohio State University from 1991 to 1994. He also attended the Academy of Health Sciences, focusing on Medicine from 1987 to 1991. He holds several certifications, including MLPE and Instructional Design from ALESYS, as well as Project Management certification from Langevin and Microsoft Project. Additionally, he is master certified by VISA for fraud and dispute chargebacks.
Career at Verizon Wireless and Fiserv
Before joining Chase, Michael Anderson worked at Verizon Wireless as a Principal Care Consultant from 2015 to 2017. In this role, he focused on customer care and support. He also served as Operations Manager for Customer Operations at Fiserv from 2013 to 2015. His experience in these roles enhanced his operational management skills and customer service expertise.
Skills and Expertise
Michael Anderson possesses a range of skills relevant to his roles in operations and management. He is experienced in RCSA mapping and testing, SharePoint, and Business Continuity planning. His expertise in these areas supports his leadership in mortgage banking operations and enhances his ability to manage complex operational challenges.