Michael Hayes
About Michael Hayes
Michael Hayes is a Branch Manager with over 20 years of experience in the banking industry. He has worked at Chase since 2009, where he has focused on customer relationships and community initiatives.
Current Role at Chase
Michael Hayes serves as a Branch Manager at Chase, a position he has held since 2009. He operates out of New York, New York, where he has contributed to the bank's growth and customer service strategies for over 15 years. His role involves overseeing branch operations, managing staff, and ensuring customer satisfaction. Hayes has a strong track record of fostering customer relationships, which has been pivotal in enhancing the overall customer experience at the branch.
Previous Experience at Bank of America
Before joining Chase, Michael Hayes worked as a Branch Manager at Bank of America from 2005 to 2009 in Charlotte, North Carolina. During his tenure, he managed branch operations and focused on customer service excellence. His experience at Bank of America provided him with valuable insights into branch management and customer relationship building, which he has carried into his current role at Chase.
Education and Expertise
Michael Hayes completed his education at Baker College, where he studied Business Management from 1992 to 1996. This four-year program equipped him with foundational knowledge in business principles and management practices. Additionally, he graduated from Flint Central High School. His educational background supports his extensive experience in branch management within the banking industry.
Community Initiatives
In his role at Chase, Michael Hayes has been instrumental in implementing community-focused initiatives. These initiatives aim to strengthen community ties and enhance the bank's involvement in local activities. His efforts reflect a commitment to not only serving customers but also contributing positively to the community in which the branch operates.
Industry Experience
Michael Hayes has over 20 years of experience in branch management within the banking industry. His extensive background has allowed him to develop a deep understanding of banking operations, customer service, and team leadership. This experience has been crucial in driving the success of the branches he has managed, particularly at Chase.