Michael Mcdaniel
About Michael Mcdaniel
Michael McDaniel is a Mortgage Loan Originator and Processor at Chase, with a background in management and experience in the military and public service. He has a Master's degree from Webster University and has implemented various customer-focused initiatives to enhance service delivery.
Work at Chase
Michael McDaniel has been employed at Chase since 2016, serving as a Mortgage Loan Originator and Processor. In this role, he focuses on facilitating mortgage loans for clients, ensuring a smooth application process. His contributions have helped improve operational efficiency and customer satisfaction within the mortgage division.
Education and Expertise
Michael McDaniel holds a Master of Arts in Management from Webster University, which he completed in 2014. He also earned a Bachelor of Science in Parks and Recreation Management from Arizona State University in 2007. His educational background provides a strong foundation for his expertise in management and customer service within the financial sector.
Background
Before his current role, Michael McDaniel served in the United States Air Force as a Munitions Systems Apprentice from 2002 to 2005. He later worked for the City of Phoenix as the Softball League Director from 2007 to 2008. Additionally, he held various positions in the U.S. Army, including Human Resources Trainer and Officer, from 2013 to 2015.
Achievements
Michael McDaniel has implemented several initiatives that have positively impacted customer experience. He developed a Customer Assist platform that streamlined the autopay sign-up process within Mortgage Express. He also standardized a $500 cashback option for customers, enhancing convenience. His performance at the Phoenix site ranked him in the top 10% for units funded, indicating strong production capabilities.