Michelle Cisneros
About Michelle Cisneros
Michelle Cisneros serves as the Customer Service Division Leader at Chase, where she has worked since 2019. With extensive experience in the banking sector, she has held various leadership roles at Wells Fargo and World Savings, demonstrating a strong ability to enhance team performance and service delivery.
Current Role at Chase
Michelle Cisneros serves as the Customer Service Division Leader at Chase, a position she has held since 2019. In this role, she focuses on enhancing customer service delivery and operational efficiency within the division. Her leadership emphasizes building high-performing teams that prioritize minimizing risk and improving service quality. Cisneros's bilingual capabilities further enhance communication and service delivery in diverse environments, contributing to the overall effectiveness of the team.
Previous Experience at Wells Fargo
Cisneros has a significant history with Wells Fargo, where she held multiple leadership roles. From 2015 to 2019, she was the Vice President and Call Center Manager in the San Antonio, Texas area. Prior to that, she served as the Vice President and Sales and Service Manager from 2011 to 2015. Additionally, she worked as the Assistant Vice President and Phone Bank Supervisor II from 2007 to 2011. Her tenure at Wells Fargo spanned over eight years, during which she developed extensive experience in customer service management.
Experience at World Savings
Before her time at Wells Fargo, Michelle Cisneros worked at World Savings. She served as the Branch Manager from 1997 to 2004 in San Mateo, California, and later as the Savings District Manager from 2004 to 2007 in Sacramento, California. In these roles, she gained valuable experience in branch operations and customer service leadership, contributing to her overall expertise in the financial services industry.
Education and Professional Development
Michelle Cisneros studied at the College of San Mateo. Her educational background has equipped her with foundational knowledge that supports her extensive career in customer service and management. Throughout her career, she has continued to develop her skills in team leadership, process implementation, and quality control.
Achievements in Customer Service Leadership
Cisneros is recognized as an award-winning executive in the customer service industry. She has a proven track record of implementing processes that enhance team member engagement and quality control. Her ability to collaborate with internal and external partners has been instrumental in achieving organizational goals, further solidifying her reputation as a leader in customer service.