Michelle Hopkins
About Michelle Hopkins
Michelle Hopkins serves as the MB Call Monitoring Supervisor II at Chase in New York, a position she has held since 2012. She has a background in student loan collections and quality analysis, and she earned an associate degree from Glendale Community College between 2014 and 2017.
Work at Chase
Michelle Hopkins has been employed at Chase since 2009. She currently holds the position of MB Call Monitoring Supervisor II, a role she has occupied since 2012. In this capacity, she oversees call monitoring operations, ensuring compliance and quality standards are met. Prior to her current role, she worked as a Quality Analyst from 2011 to 2012, where she focused on evaluating and improving service quality. Additionally, she served in the Student Loans Collections department from 2009 to 2011, contributing to the management of student loan accounts.
Education and Expertise
Michelle Hopkins studied at Glendale Community College, where she earned an Associate's degree from 2014 to 2017. This educational background has equipped her with foundational knowledge and skills relevant to her roles within the financial services industry. Her expertise includes call monitoring, quality analysis, and collections management, which she has developed through her various positions at Chase.
Background
Michelle Hopkins has a professional background that spans over a decade in the financial services sector, specifically with Chase. Her career began in the Student Loans Collections department, where she gained experience in managing loan accounts. She transitioned to a Quality Analyst role, enhancing her analytical skills before moving into her current supervisory position. Her work experience reflects a commitment to operational excellence and customer service.
Career Progression
Michelle Hopkins has demonstrated a clear career progression within Chase. Starting in 2009 as a Student Loans Collections representative, she advanced to a Quality Analyst role in 2011, where she contributed to improving service quality. In 2012, she took on the role of MB Call Monitoring Supervisor II, where she continues to apply her skills in monitoring and compliance. This trajectory highlights her dedication and growth within the organization.