Mindy Honey, MBA
About Mindy Honey, MBA
Mindy Honey, MBA, is an experienced Incident Manager at Chase, specializing in telecommunications, customer service, and operations. With a career spanning over two decades, she has held various roles at Verizon Wireless and Omnicare, focusing on process improvement and organizational development.
Current Role at Chase
Mindy Honey has been serving as an Incident Manager at Chase since 2014. In this role, she is responsible for managing incidents and ensuring effective resolution processes. Her experience in telecommunications and customer service contributes to her ability to handle complex situations efficiently. Mindy has maintained this position for over 10 years, demonstrating her commitment to her role and the organization.
Previous Experience at Verizon Wireless
Mindy Honey has extensive experience with Verizon Wireless, where she worked for a total of 12 years from 2000 to 2012. During her tenure, she held various positions, including Data/Technical Support Supervisor, Customer Service Supervisor, and Sales Representative. Her roles involved overseeing customer service operations, managing teams, and providing technical support. This diverse experience has equipped her with a comprehensive understanding of the telecommunications industry.
Education and Expertise
Mindy Honey holds an MBA from the University of Phoenix, which she completed in 2010. She also earned a B.S. in Agri-business and Applied Economics from The Ohio State University in 2002. Her educational background supports her expertise in telecommunications, customer service, operations, and budget management. Mindy is skilled in strategic planning, marketing, and process improvement, which are essential in her current and previous roles.
Background in Customer Service and Telecommunications
Mindy Honey has a strong background in customer service and telecommunications, having worked in various capacities within the sector. Her roles at Verizon Wireless included positions focused on customer service operations and technical support. Additionally, she worked as a Telecom Business Analyst at Omnicare for a year. This breadth of experience has provided her with valuable insights into customer needs and operational efficiencies.
Skills in Leadership and Development
Mindy Honey emphasizes the growth and development of others in her professional approach. She is open to new leadership opportunities and enjoys networking with new people and exploring different companies. Her skills include event planning, call center processes, and organizational development, all of which contribute to her effectiveness as a leader in her field.