Natalie Thomas
About Natalie Thomas
Natalie Thomas serves as the Vice President of Operations at Chase, where she has worked since 2017. She manages a global team of over 60 staff members and focuses on process improvement and operational effectiveness across multiple regions.
Work at Chase
Natalie Thomas has held the position of Vice President Operations at Chase since 2017. In this role, she manages a global team of over 60 staff members, both on-site and virtually, across various regions including India and Texas. Her responsibilities include overseeing global end-to-end processes for Audit Confirmations and Legal Papers Served. She engages in ongoing review and analysis of existing processes within global teams to identify areas for improvement. Additionally, she is involved in budget and volume forecasting for global processes.
Previous Experience at Chase
Prior to her current role, Natalie Thomas served as Operations Division Leader at Chase from 2011 to 2017. During this six-year tenure in the Dallas/Fort Worth Area, she held the position of Operations Manager. Her experience in these roles laid the foundation for her current responsibilities and leadership within the organization.
Education and Expertise
Natalie Thomas studied at The University of Texas at Arlington, where she completed a program in General Studies from 1999 to 2001. This educational background supports her expertise in operations management and process improvement within a global context.
Collaboration and Stakeholder Engagement
In her role, Natalie collaborates with stakeholders and client service partners across the US, Asia Pacific, Europe, and the Middle East. She works to implement solutions for potential risks and control breaks, ensuring effective communication and coordination among diverse teams.
Operational Metrics and Reporting
Natalie Thomas develops metrics to provide visibility into operational effectiveness. She collaborates with business analysts to create regular operating and managerial reports, which are essential for tracking performance and identifying areas for improvement within the organization.