Neely Goss
About Neely Goss
Neely Goss serves as the Executive Director at Chase, where he has worked since 2018. With extensive experience at JPMorgan Chase & Co. in various leadership roles, he specializes in operational processes, risk management, and customer experience.
Work at Chase
Neely Goss currently serves as Executive Director at Chase, a position held since 2018. In this role, Goss oversees day-to-day operational processes, ensuring compliance with Risk Standard Guidelines. This includes monitoring key performance indicators (KPI) and service level agreements (SLA), as well as managing staffing and capacity. Goss has a comprehensive background at JPMorgan Chase & Co., having worked in various leadership roles, including Executive Director for AML/KYC Onboarding and Consumer Bank Branch Review.
Previous Roles at JPMorgan Chase
Neely Goss has held multiple positions at JPMorgan Chase & Co. over the years. From 2011 to 2013, Goss worked as VP of Digital Product Execution Manager in Mortgage Banking. Prior to that, Goss served as Executive Director for Branch Administration Integration Business Management from 2013 to 2015 and as Executive Director for AML/KYC Onboarding from 2016 to 2018. Goss's experience also includes a role as AVP, Retail Marketing Product Manager from 2004 to 2005 and as Vice President, Internet Operations Manager from 2005 to 2011.
Education and Expertise
Neely Goss earned a Bachelor of Science degree from Ohio University, where studies included Sociology, Criminology, and Psychology. This educational background supports Goss's expertise in process design and reengineering, focusing on quality improvement and cost management. Goss has developed scorecards and metrics to forecast risks and ensure effective controls are in place to meet financial objectives.
Background in Financial Services
Before joining JPMorgan Chase, Neely Goss gained experience in the financial services sector through roles at Bank One and Nationwide Insurance. At Bank One, Goss worked as an Image Archive Product Implementation and Relationship Manager, as well as a Corporate Internet Group Payment Business Analyst. At Nationwide Insurance, Goss served as a Senior Business Analyst and Senior Project Lead, contributing to various projects that enhanced operational efficiency.
Leadership and Management Skills
Neely Goss emphasizes the importance of customer experience and ease of use in financial services. Goss advocates for creating a positive work environment and effectively managing teams. This focus on leadership is evident in Goss's direct accountability for operational processes and commitment to quality decision-making within the organization.