Neil B.
About Neil B.
Neil B. is a Team Manager at Chase, where he has worked since 2010, focusing on claims management and team performance. Previously, he served as District Manager at H&R Block from 2000 to 2009 in the San Antonio area.
Work at Chase
Neil B. has been employed at Chase since 2010, serving as a Team Manager for 14 years in the San Antonio, Texas area. In this role, he has utilized various systems, including CCS, Law, VROL, and ANT, to improve claims management processes. His responsibilities include managing projects related to 1099 forms and Customer Satisfaction (CSAT) metrics. Neil has also led initiatives to implement department contests aimed at enhancing team performance and engagement.
Previous Experience at H&R Block
Prior to his tenure at Chase, Neil B. worked at H&R Block as a District Manager from 2000 to 2009, accumulating nine years of experience in the San Antonio, Texas area. In this position, he oversaw multiple branches and was responsible for operational management and staff performance. His experience at H&R Block laid the foundation for his subsequent roles in team management and project oversight.
Management and Leadership Roles
In his current role at Chase, Neil B. has taken on significant management responsibilities. He serves as the hiring manager for the phones escalations department in San Antonio, where he plays a key role in the recruitment process. Neil is involved in setting up interviews for Team Lead positions, contributing to the development of the team and ensuring effective leadership within the department.
Project Management and Team Engagement
Neil B. has managed various projects focused on enhancing operational efficiency and team engagement. He has specifically worked on projects related to 1099 forms and Customer Satisfaction (CSAT) metrics. Additionally, he has led the implementation of department contests designed to boost team performance and engagement, fostering a collaborative and motivated work environment.