Nicole Sanchez (She/Her/Hers)
About Nicole Sanchez (She/Her/Hers)
Nicole Sanchez serves as the Managing Director, Consumer Bank, GM and Product Executive for Growth Financial Products at Chase, where she has driven significant account growth and customer satisfaction improvements since 2018. She previously held roles at Bain & Company and Procter & Gamble, and she holds a Bachelor of Arts from Harvard University and an MBA from Harvard Business School.
Work at Chase
Nicole Sanchez has served as the Managing Director, Consumer Bank, GM and Product Executive for Growth Financial Products at Chase since 2018. In this role, she has been instrumental in driving significant account growth, achieving a 40% increase in the Lower Mass Segment compared to 2021. Under her leadership, the Consumer Bank attained the highest Net Promoter Score (NPS) within one year, reflecting improved customer satisfaction and retention. She also developed a comprehensive 5-year implementation plan for JPMC's $30 Billion Racial Equity Commitment, establishing key performance indicators for various business solutions and meeting year one targets. Additionally, she led the strategic investment and partnership with a fintech company, resulting in the launch of the fastest-growing product in the Youth Segment.
Previous Experience at Bain & Company
Nicole Sanchez worked at Bain & Company from 2006 to 2008 as an Associate Consultant and later as a Case Team Leader from 2010 to 2013. During her tenure, she contributed to various consulting projects, gaining valuable experience in strategic planning and business development. Her roles involved collaborating with clients to identify growth opportunities and implement effective solutions. This experience laid the foundation for her future leadership positions in the financial sector.
Experience at Procter & Gamble
Before her consulting career, Nicole Sanchez worked at Procter & Gamble from 2002 to 2005 in Multi-Cultural Marketing and Customer Business Development. Her work spanned multiple locations, including Cincinnati, OH, Fayetteville, AR, and Guaynabo, Puerto Rico. During this time, she focused on developing marketing strategies that catered to diverse consumer segments, enhancing brand engagement and customer loyalty.
Education and Expertise
Nicole Sanchez holds a Bachelor of Arts (B.A.) in Government from Harvard University, where she studied from 2002 to 2006. She furthered her education by obtaining a Master of Business Administration (M.B.A.) from Harvard Business School, completing her studies from 2008 to 2010. Her academic background provides her with a strong foundation in both governmental and business principles, contributing to her expertise in financial services and product management.
Achievements in Financial Products
Throughout her career, Nicole Sanchez has achieved notable success in the financial sector. At Chase, she led the turnaround of the student checking segment, resulting in double-digit growth in checking balances and production after four years of decline. She also launched and managed digital financial health tools that have served over 3 million customers, achieving over 50% annual enrollment growth. Her initiatives reflect a commitment to enhancing customer experience and driving financial inclusion.