Nkurunziza Gerardine
About Nkurunziza Gerardine
Nkurunziza Gerardine is a Customer Support Advisor Team Captain at Chase and a Quality Analyst at Scotiabank, with over a decade of experience in customer service and financial roles. She holds a Bachelor of Business Administration from the University of New Brunswick.
Current Role at Chase
Nkurunziza Gerardine currently serves as a Customer Support Advisor Team Captain at Chase. She has held this position since 2014, accumulating a decade of experience in customer support within the financial services sector. Based in New York, New York, she leads a team focused on delivering high-quality customer service and support.
Experience at Scotiabank
In addition to her role at Chase, Nkurunziza Gerardine has been employed as a Quality Analyst at Scotiabank since 2015. Over the past nine years, she has contributed to enhancing service quality and operational efficiency within the organization, ensuring that customer interactions meet established standards.
Previous Employment History
Nkurunziza Gerardine has a diverse work history in customer service and financial roles. She worked as a Customer Service Representative at National Bank Financial from 2009 to 2011. Prior to that, she was a Financial Services Representative at CIBC for one year, from 2008 to 2009. Additionally, she briefly worked as a Census Worker at Statistics Canada in 2011.
Education and Qualifications
Nkurunziza Gerardine studied at the University of New Brunswick, where she earned a Bachelor of Business Administration. Her studies spanned from 2006 to 2010, culminating in her degree. She furthered her education at the same institution from 2011 to 2014, although specific details about her studies during this period are not provided.