Olivia Amaral
About Olivia Amaral
Olivia Amaral serves as the Vice President of Fraud Prevention at Chase, a position she has held since 2021. With extensive experience in fraud prevention and customer service at Chase, she has progressed through various roles over nearly two decades.
Work at Chase
Olivia Amaral has held multiple positions at Chase over the years, demonstrating a steady progression in her career. She began her tenure at Chase as a Customer Service Specialist for Chase Credit Cards from 2003 to 2004. Following this role, she served as a Team Leader for Chase Credit Cards from 2004 to 2008. Amaral then advanced to the position of Division Leader for Chase Credit Cards from 2008 to 2013, and later became the Division Leader for Debit Card Fraud Prevention from 2013 to 2019. She was appointed Vice President of Debit Card Fraud Prevention from 2019 to 2021 and has been serving as Vice President of Fraud Prevention since 2021.
Education and Expertise
Olivia Amaral earned a Bachelor of Arts degree in Psychology from the University of Mumbai. This educational background provides her with a foundational understanding of human behavior, which is beneficial in her roles related to fraud prevention. Her expertise in fraud prevention is evident through her various leadership positions at Chase, where she has developed strategies to mitigate fraud risks and enhance customer security.
Background
Olivia Amaral's career at Chase spans nearly two decades, during which she has accumulated extensive experience in customer service and fraud prevention. Her roles have evolved from customer service to leadership positions, indicating her capability in managing teams and implementing effective fraud prevention measures. Amaral's background in psychology complements her professional journey, allowing her to approach challenges in fraud prevention with a unique perspective.
Achievements
Throughout her career at Chase, Olivia Amaral has contributed to various initiatives aimed at improving fraud prevention strategies. As Vice President of Fraud Prevention, she has been instrumental in developing and implementing measures to protect customers from fraudulent activities. Her leadership in the Debit Card Fraud Prevention division has also played a significant role in enhancing the security protocols within the organization.