Paloma Dsouza
About Paloma Dsouza
Paloma Dsouza serves as the Lead Associate of Operations at Chase, where she oversees branch operations and contributes to team efforts that enhance operational efficiency. She has a background in customer service and banking, with previous roles at The Wendy's Company, Fulton Financial Corporation, and Teleperformance.
Current Role at Chase
Paloma Dsouza serves as the Lead Associate of Operations - MOD at Chase, a position she has held since 2020. In this role, she is responsible for maintaining branch operations, which includes overseeing loss control, compliance, and audit standards. She creates weekly branch schedules to ensure efficient operations and designates daily priorities to the team to achieve effective results. Additionally, she initiates weekly operation meetings to align the team with monthly and quarterly goals, contributing to the overall success of the branch.
Previous Experience in Banking
Prior to her current role at Chase, Paloma Dsouza gained valuable experience in the banking sector. She worked as an Associate Banker at Chase from 2019 to 2020, where she developed her skills in customer service and banking operations. Before that, she served as a Bank Teller at Fulton Financial Corporation for four months in 2019. Her early experience in customer service includes a position at The Wendy's Company as a Cashier Customer Service from 2018 to 2019, and as a Customer Service Representative at Teleperformance from 2017 to 2018.
Education and Qualifications
Paloma Dsouza studied at Middlesex County College, where she earned an Associate's degree in Business Administration and Finance. Her studies spanned from 2019 to 2021, equipping her with foundational knowledge and skills relevant to her roles in operations and banking. This educational background supports her current responsibilities in managing branch operations and contributing to team performance.
Contributions to Team Performance
In her role at Chase, Paloma Dsouza actively contributes to team efforts that impact the branch scorecard and Overall Customer Satisfaction (OSAT). By creating schedules and designating priorities, she ensures that the team is aligned and focused on achieving their goals. Her leadership in initiating weekly operation meetings helps maintain clarity and direction within the team, fostering a collaborative environment aimed at enhancing branch performance.