Pam Wilkes
About Pam Wilkes
Pam Wilkes is a Team Leader at Chase, where she has worked since 2014, and has extensive experience in the finance industry, including previous roles at Morgan Stanley and Harris Bank. She is recognized for her adaptability to new technologies and her strong problem-solving skills.
Work at Chase
Pam Wilkes has been employed at Chase since 2014, serving as a Team Leader in Elgin. In this role, she oversees team operations and ensures effective execution of tasks. Additionally, she has been with JP Morgan Chase since 2008 as a First Response Coordinator. Her responsibilities include managing customer inquiries and providing timely solutions to various issues.
Previous Experience at Morgan Stanley
Pam Wilkes has extensive experience at Morgan Stanley, where she held multiple positions. She worked as a Mortgage Advisor for both Commercial and Residential sectors from 2000 to 2005. Additionally, she served as a Team Lead - Home Equity Collection Specialist for nearly a year in 1999-2000 and as a Home Equity Specialist from 1994 to 1999. Her roles involved advising clients and managing home equity transactions.
Background in Banking
Before her tenure at Morgan Stanley, Pam Wilkes worked at Harris Bank from 1989 to 1994. She held positions as a Collector and Loan Collector, where she developed her skills in customer service and collections. This early experience laid the foundation for her later roles in the financial services industry.
Education and Expertise
Pam Wilkes studied Finance at Harper College from 1983 to 1985. Her educational background has equipped her with the necessary knowledge and skills to excel in the financial sector. She is recognized for her ability to quickly adapt to new technologies, processes, and procedures, which enhances her effectiveness in her current roles.
Customer Service and Problem-Solving Skills
Pam Wilkes is known for her track record of excellence in customer service and communications. She demonstrates strong problem-solving skills and is recognized for the timely execution of a multitude of transactions. Her ability to navigate complex situations contributes to her effectiveness in her leadership roles.