Pamela Perez
About Pamela Perez
Pamela Perez is a Senior Specialist in Business Credit Card Services at JPMorgan Chase & Co., with over 10 years of experience in the financial industry. She has held various positions in customer service and quality assurance across multiple financial institutions, including Randolph Brooks Federal Credit Union and Service Credit Union.
Work at Chase
Pamela Perez has been employed at JPMorgan Chase & Co. since 2016, where she currently holds the position of Senior Specialist in Business Credit Card Services. In this role, she has accumulated over eight years of experience, focusing on various aspects of business credit card operations. Her responsibilities include managing customer inquiries, ensuring compliance with financial regulations, and enhancing service delivery. Prior to her current role, she worked as a Specialist at Chase starting in 2019, further solidifying her expertise in the financial services sector.
Previous Experience in Financial Services
Before joining Chase, Pamela Perez gained extensive experience in the financial industry. She worked at Randolph Brooks Federal Credit Union from 2007 to 2010 as a Senior Member Service Representative, where she focused on customer service in the San Antonio, Texas area. Additionally, she served as an Administration Representative at Service Credit Union in Germany from 2004 to 2006. Her early career included a position as a Bank Teller at Woodforest National Bank from 2003 to 2004, where she developed foundational skills in cash handling and customer interaction.
Quality Assurance Experience
Pamela Perez has a background in quality assurance, having worked at US Money Reserve from 2011 to 2013. In this role, she was responsible for maintaining high standards of service and compliance within the organization. Her experience in quality assurance complements her customer service skills and contributes to her overall effectiveness in the financial sector.
Education and Skills
Pamela Perez completed her education at John Jay High School, where she studied from 1998 to 2000. She possesses a range of skills relevant to her roles in the financial industry, including proficiency in cash handling, foreign currency transactions, and vault balancing. Additionally, she is skilled in using Microsoft Office applications such as Word, PowerPoint, and Excel, as well as operating office equipment like scanners, fax machines, and copiers.