Paul Gleason
About Paul Gleason
Paul Gleason is an Operations Unit Manager at Chase, where he has worked since 2008. He specializes in audit compliance, process improvement, and manages a team that oversees significant financial transactions in the Columbus, Ohio area.
Work at Chase
Paul Gleason has served as an Operations Unit Manager at Chase since 2008. He operates in the Columbus, Ohio area and has accumulated 16 years of experience in this role. His responsibilities include managing a team that processes over $7 billion annually in home equity mortgage payoffs. Gleason also directs a team that addresses escalated customer disputes and research issues related to home equity accounts. His role involves recommending and implementing process improvements and quality control enhancements to optimize operations.
Education and Expertise
Paul Gleason completed his high school education at Athens High School, where he studied from 1984 to 1988. He then attended The Ohio State University from 1988 to 1993, earning a Bachelor of Arts (B.A.) degree in Journalism and Advertising. His educational background provides a foundation for his expertise in operations management, particularly in the context of compliance and accuracy in audit and quarterly reviews.
Background
Paul Gleason has a background that combines education in journalism and advertising with extensive experience in operations management. His career at Chase began in 2008, and he has since developed a strong understanding of operational processes and customer service within the financial sector. Gleason's role requires him to serve as a subject matter expert for audit and quarterly reviews, ensuring that the operations comply with regulatory standards.
Achievements
In his role at Chase, Paul Gleason has executed the globalization of multiple functions to the Manila site, which has contributed to enhanced operational efficiency. He has successfully implemented process improvements and quality control measures that optimize the operations of his unit. His leadership in managing a team that handles significant financial transactions demonstrates his capability in overseeing complex operational tasks.