Paul Higgins
About Paul Higgins
Paul Higgins serves as the Director of Operations at Chase in Columbus, Ohio, where he has worked since 2017. He has extensive experience in regulatory compliance and customer service enhancements, having held various roles at JPMorgan Chase prior to his current position.
Work at Chase
Paul Higgins has held multiple roles at Chase since 2015. He currently serves as the Director of Operations, a position he has held since 2017. Prior to this role, he worked as an Operations Manager from 2015 to 2016. His responsibilities include developing action plans to ensure compliance with regulatory requirements and enhancing customer experience through process improvements.
Previous Experience at JPMorgan Chase
Before joining Chase, Paul Higgins worked at JPMorgan Chase for nearly a decade. He served as First Vice President from 1999 to 2008 and later as Executive Director from 2008 to 2014. He also held a position in Social Customer Service from 2014 to 2015. His roles involved supporting compliance initiatives and improving customer service processes.
Education and Expertise
Paul Higgins studied Political Science and Government at the University of Louisville, earning a Bachelor of Arts (B.A.). He also attended Sullivan University, where he focused on Business Administration and Management. His expertise includes developing compliance action plans and enhancing customer experience through call center process improvements.
Compliance and Process Improvement Initiatives
Higgins has significant experience in compliance-related initiatives. He played a key role in organizing teams to develop sustainable processes for long-term compliance. He contributed to the redesign of customer complaint processes in response to findings from the OCC and CFPB, and he has supported plans for SCRA compliance.