Pavel K.
About Pavel K.
Pavel K. serves as the CX Strategy & Insights Lead at Chase, bringing a diverse background in consumer behavior, decision science, and project management. He holds multiple degrees, including an MSc from UCL and a BSc from The University of Glasgow, and has experience working with notable firms such as J.P. Morgan and Chase.
Work at Chase
Pavel K. currently serves as the CX Strategy & Insights Lead at Chase, a position he has held since 2021. In this role, he focuses on enhancing customer experience strategies through data-driven insights. Prior to this, he worked as a Strategy and Consumer Research Associate at Chase from 2019 to 2021. His experience at Chase spans over three years, during which he has contributed to various initiatives aimed at improving customer engagement and satisfaction.
Education and Expertise
Pavel K. has a strong educational background with a focus on mathematics and decision science. He completed his primary education at Sofia Math High School 'Paisius of Hilendar' and later earned a US High School Diploma from the American College of Sofia. He holds a Bachelor of Science (BSc) (Hons) from The University of Glasgow and a Master of Science (MSc) in Cognitive and Decision Science from UCL. His multidisciplinary expertise includes consumer behaviour, decision science, project management, and finance.
Background
Pavel K. has accumulated diverse professional experience across several prestigious organizations. He began his career as a Summer Intern at J.P. Morgan in 2015 and later joined the Graduate Programme at the same firm, where he worked from 2016 to 2018. He served as a Brexit Strategy Analyst/Associate at J.P. Morgan from 2018 to 2019 before transitioning to Chase. Additionally, he participated in the EFPSA Junior Researcher Programme as a Junior Researcher and Policy Analyst in Brussels from 2014 to 2015.
Achievements
Pavel K. has made significant contributions in various roles throughout his career. His postgraduate studies in Cognitive and Decision Science at UCL have equipped him with advanced analytical skills, which he applies to improve customer experience strategies at Chase. He is recognized for fostering an inclusive workplace culture that values innovative ideas and prioritizes investment in people. His ability to bring a sense of humour to the workplace has also contributed to a positive work environment.