Phelecia Ann Banks
About Phelecia Ann Banks
Phelecia Ann Banks is an experienced Mb Svc Ops Specialist II at Chase, where she has worked for over a decade, specializing in mobile services and customer-focused operations. She has a background in various roles at Chase and is currently studying Paralegal at the Academy of Court Reporting.
Work at Chase
Phelecia Ann Banks has a significant tenure at Chase, where she has held multiple roles since 2006. She began her career as a Customer Care Representative for five months before transitioning to an Account Supervisor position, which she held for three years until 2009. After a brief period, she returned to Chase in 2011 as a CRM Fulfillment Operations specialist for two years. Since 2013, she has served as an Mb Svc Ops Specialist II, accumulating over 11 years of experience in this role. Her responsibilities include ensuring compliance with safety, security, quality, and operational policies.
Education and Expertise
Phelecia Ann Banks studied at the Academy of Court Reporting, where she focused on Paralegal studies. She achieved an Associate's degree in 2004. Her educational background complements her extensive professional experience, particularly in operations and customer service. With over a decade of experience in mobile services operations, she has developed expertise in leading customer-focused teams and driving service excellence.
Background
Phelecia Ann Banks is based in New York, New York, United States. She has built her career in the financial services industry, specifically at Chase, where she has progressed through various roles. Her background in customer service and operations has equipped her with the skills necessary to lead teams effectively and ensure high-quality service delivery.
Achievements
Throughout her career at Chase, Phelecia Ann Banks has been recognized for her ability to build and lead customer-focused teams. She emphasizes customer service as a critical component in achieving company goals. Her leadership in operations has contributed to the effective execution of policies related to safety, security, and quality in store operations.