Pia Francesca Totino
About Pia Francesca Totino
Pia Francesca Totino is an Associate Banker at Chase, where she has worked since 2019. She holds a Bachelor of Business Administration in Social Media Marketing & Management from Centenary University and has extensive experience in customer service roles across various retail companies.
Work at Chase
Pia Francesca Totino has been employed at Chase as an Associate Banker since 2019. In this role, she assists customers with traditional banking needs and educates them on using digital banking tools, including ATMs, Chase.com, and the Chase Mobile app. Her experience in this position has allowed her to develop a strong understanding of banking operations and customer service.
Education and Expertise
Pia studied at Centenary University, where she focused on Social Media Marketing & Management and earned a Bachelor of Business Administration (BBA) in 2018. Prior to that, she attended County College of Morris, achieving an Associate in Applied Science in Hospitality Management in 2015. Her educational background provides her with a solid foundation in business principles and customer engagement strategies.
Background in Retail
Before joining Chase, Pia gained extensive retail experience. She worked as a Sales Associate at Eddie Bauer from 2011 to 2016, where she spent five years developing her customer service skills. She also held a position as a Sales Associate at Michael Kors for three months in 2016 and served as a Key Holder at SWAROVSKI from 2017 to 2018. These roles contributed to her ability to manage customer relationships effectively.
Skills Development
Throughout her career, Pia has developed key skills in time management, communication, teamwork, and leadership. Balancing a full-time retail position while pursuing her studies has equipped her with the ability to manage multiple responsibilities efficiently. Her commitment to meeting client deliverables reflects her dedication to providing excellent customer service.
High School Education
Pia completed her high school education at Roxbury High School from 2008 to 2012. This foundational education prepared her for her future academic and professional pursuits.