Pierre Dalcourt
About Pierre Dalcourt
Pierre Dalcourt is a Senior Project Manager and Vice President of Business Management at Chase in Toronto, Ontario, with over 19 years of experience in project management and customer service. He has a strong focus on process analysis and has worked in various roles within the payment industry since 2005.
Work at Chase
Pierre Dalcourt has been employed at Chase since 2011, accumulating over 13 years of experience in various roles. He currently serves as a Senior Project Manager and Vice President of Business Management, a position he has held since 2019 in Toronto, Ontario, Canada. Prior to this role, he worked as a Merchant Support Manager from 2010 to 2011 and as a Merchant Support Supervisor from 2005 to 2010. His tenure at Chase highlights his extensive involvement in project management and customer support within the financial services sector.
Education and Expertise
Pierre Dalcourt studied at Canadore College from 1997 to 1999, where he developed foundational skills relevant to his career. He possesses over 19 years of combined experience in Call Centre and Customer Service Management, with a specific focus on the Payment Industry for over 14 years. His expertise includes process analysis and fostering a cohesive work environment, which are critical components of effective project management.
Background
Before joining Chase, Pierre Dalcourt worked at Carlton Group as Manager of Customer Service and Vendor Relations from 2002 to 2004. This early experience contributed to his understanding of customer service dynamics and vendor management, which he later applied in his roles at Chase. His career path reflects a steady progression in project management and customer service, underscoring his commitment to professional development.
Achievements
Pierre Dalcourt has achieved significant milestones throughout his career, particularly in project management and customer service. His roles at Chase have allowed him to leverage his extensive experience in the Payment Industry, contributing to the efficiency and effectiveness of operations. His focus on process analysis has been instrumental in improving workflows and creating a collaborative work environment.