Priscilla Vieira
About Priscilla Vieira
Priscilla Vieira serves as the Operations Lead Manager at Chase, a position she has held since 2020. She has extensive experience in customer service and banking, having previously worked at TD, Eastern Bank, and Citizens Bank in various roles.
Work at Chase
Priscilla Vieira has been serving as an Operations Lead Manager at Chase since 2020. In this role, she oversees various operational processes and ensures efficient service delivery. Her responsibilities include managing teams, optimizing workflows, and implementing best practices to enhance customer experience. Priscilla's experience in operations management contributes to her effectiveness in this position.
Previous Experience at TD
Before joining Chase, Priscilla Vieira worked at TD as a Senior Customer Service Representative from 2012 to 2014. During her two years in the Orlando, Florida area, she focused on providing high-quality customer service and resolving client inquiries. This role helped her develop strong communication and problem-solving skills.
Experience at Eastern Bank
Priscilla Vieira was employed at Eastern Bank as a Customer Service Supervisor from 2014 to 2017. Over the course of three years, she managed customer service operations and led a team to ensure customer satisfaction. Her leadership in this role contributed to improved service delivery and team performance.
Career at Citizens Bank
Priscilla Vieira began her banking career at Citizens Bank, where she worked as a Private Banker from 2005 to 2012. During her seven years in Cambridge, MA, she provided personalized banking services to clients, focusing on their financial needs and goals. This foundational experience in banking established her expertise in customer relations and financial services.