Reganie Smith
About Reganie Smith
Reganie Smith is a Social Media Account Escalation Specialist IV at Chase, where she has worked since 2021. She has a background in social media management and holds a BA in Mass Communication and Journalism from California State University, Fresno.
Current Role at Chase
Reganie Smith currently holds the position of Social Media | Account Escalation Specialist IV at Chase, a role she has occupied since 2021. In this capacity, she is responsible for managing escalated social media inquiries and ensuring customer satisfaction through effective communication strategies. Her experience in this role builds on her extensive background in social media management within the financial services sector.
Previous Experience at Chase
Reganie Smith has a significant history with Chase, having worked in various roles since 2013. She began as a Teller and progressed to Lead Teller - Operations Specialist from 2015 to 2017. Following this, she served as a Social Media | Senior Specialist I from 2017 to 2018, and later as a Social Media | Senior Specialist II from 2018 to 2021. This progression highlights her expertise in customer service and social media engagement.
Experience in Social Media Management
Prior to her current role at Chase, Reganie Smith worked as a Social Media Manager at Russell Media US from 2018 to 2019. In this role, she was responsible for developing and implementing social media strategies to enhance brand visibility and engagement. Her experience in social media management complements her current responsibilities at Chase.
Educational Background
Reganie Smith earned her Bachelor of Arts degree in Mass Communication and Journalism with a public relations option from California State University, Fresno, from 2009 to 2013. She also completed her high school education at Central Valley High School, graduating in 2009. Her educational background provides a foundation for her career in communication and social media.
Early Career Experience
Reganie Smith's early career includes a position as a Student Assistant at the Division of Continuing and Global Education from 2010 to 2011 and an internship at TheAppPlanet in 2012. These roles contributed to her professional development and provided her with initial exposure to the fields of education and technology.