Regina M. Santos
About Regina M. Santos
Regina M. Santos serves as the Assistant Vice President of Consumer & Community Banking at Chase, a position she has held since 2020. With extensive experience in customer experience and operations across various companies, she is recognized for her leadership and ability to enhance client satisfaction.
Work at Chase
Regina M. Santos has served as Assistant Vice President in Consumer & Community Banking at Chase since 2020. In this role, she has been instrumental in driving initiatives that enhance customer experiences and operational efficiency. Her tenure at Chase, located in New Jersey, spans four years, during which she has contributed to the bank's mission of serving diverse communities and improving financial access.
Previous Employment History
Before joining Chase, Regina M. Santos held various positions that contributed to her extensive experience in customer service and operations. She worked at B&H Photo Video as an Operations professional from 2018 to 2020. Prior to that, she was an Area Sales Manager at Star Group, LP in 2016, and served as Manager of Customer Experience at Supreme Energy, Inc. in 2017. Her career also includes significant roles at DISH Network, where she progressed from Office Supervisor to Senior Manager over a span of 12 years.
Leadership and Management Skills
Regina M. Santos is recognized as a transformational leader and change-agent. She has a proven track record of inspiring teams to achieve maximum results and fostering a collaborative organizational culture. Her leadership style includes coaching and mentoring leadership teams on core values and principles, which has been essential in shaping departmental missions and visions across her career.
Achievements in Customer Experience
Throughout her career, Regina M. Santos has made significant contributions to improving customer satisfaction. She has been recognized for her ability to identify trends and business defects, leading to enhanced client follow-up and training strategies. Her efforts in implementing quality control measures have resulted in notable increases in client satisfaction ratings, showcasing her commitment to customer experience excellence.