Richard Saephanh
About Richard Saephanh
Richard Saephanh is a Relationship Banker at Chase, where he has worked in various roles since 2010, including Small Business Specialist and Manager on Duty. He has a strong track record in customer service and business development, conducting client visits and analyzing banking trends.
Work at Chase
Richard Saephanh has worked at Chase since 2010, holding various positions that reflect his growth and expertise in the banking sector. He began his career as a Bank Teller for one year before advancing to the role of Personal Banker from 2011 to 2021. In 2012, he became a Small Business Specialist, a position he has maintained for 12 years. He also serves as Manager on Duty since 2015, overseeing operations for 9 years. In 2021, he transitioned to the role of Relationship Banker, where he has been for 3 years, focusing on client interactions and business development.
Education and Expertise
Richard Saephanh completed his High School Diploma at Golden West High School. He furthered his education by studying at CourseCareers, where he achieved a Sales Development Specialization from 2022 to 2023. This educational background, combined with his extensive experience in banking, equips him with the skills necessary to analyze market trends and contribute to solution development in the banking sector.
Client Engagement and Performance
In his role as a Relationship Banker, Richard conducts quarterly client visits and follow-up calls to maintain and grow his book of business. His commitment to customer service is evident, as he earned a perfect customer service score in 23 out of 24 surveys. This performance highlights his dedication to client satisfaction and effective relationship management.
Previous Work Experience
Before joining Chase, Richard Saephanh worked at Panera Bread as a Lead Line Cook from 2007 to 2010 in the Visalia-Hanford Area. He also gained experience as a Sales Development Student at CourseCareers for a brief period in 2022 to 2023. This diverse work history has contributed to his well-rounded skill set in customer service and business operations.