Ro Croft
About Ro Croft
Ro Croft serves as the Lead Trainer (Sr. Associate) at Chase, bringing extensive experience in training and development from previous roles at J.P. Morgan and Solix Inc. With a strong background in communication and customer service, Croft excels in virtual training delivery and effective presentation skills.
Current Role at Chase
Ro Croft serves as the Lead Trainer (Sr. Associate) at Chase, a position held since 2021. In this role, Croft is responsible for developing and delivering training programs aimed at enhancing employee skills and performance. The focus is on creating effective learning experiences that align with organizational goals. The position is based in the Greater Chicago Area.
Experience at J.P. Morgan
Croft has extensive experience at J.P. Morgan, having worked there in various capacities since 2011. Initially serving as a Team Leader from 2011 to 2013, Croft progressed to the role of Sr. Professional Learning from 2013 to 2017. Since 2017, Croft has been a Learning and Development Officer, contributing to employee training and development initiatives in Elgin, Illinois.
Background in Training and Operations
Prior to joining J.P. Morgan, Croft worked at Solix Inc. in several roles. From 2000 to 2002, Croft was a Trainer, followed by a position as Operations Supervisor from 2005 to 2011. Additionally, Croft served as an Account Manager from 2002 to 2005. This diverse background in training and operations has equipped Croft with a comprehensive understanding of employee development.
Education and Expertise
Ro Croft completed M.A. coursework in Speech Communication and Rhetoric at Eastern Illinois University from 2000 to 2002. This academic background supports Croft's expertise in effective communication strategies. Croft also holds a Bachelor of Arts (B.A.) in Communication and Media Studies from Eastern Illinois University, achieved from 1998 to 2000.
Skills in Training Delivery
Croft possesses strong skills in Microsoft Excel and PowerPoint, which are utilized to create effective training presentations and conduct data analysis. Additionally, Croft has expertise in virtual training delivery, enhancing remote learning experiences for employees. A background in customer service further aids in understanding and addressing the needs of trainees.