Ro'quintessa Givens
About Ro'quintessa Givens
Ro'quintessa Givens serves as a Quality Senior Specialist II, leveraging her expertise in upselling and retention strategies to enhance client delivery. She has a robust background in retail and finance, with a proven track record in building strong relationships and resolving customer issues effectively.
Work at Chase
Ro'quintessa Givens holds the position of Quality Senior Specialist II at Chase. In this role, she applies her expertise in upselling and retention strategies to enhance client delivery and solutions. Her focus on customer implementations and client success is integral to her responsibilities, ensuring that customer issues are resolved comprehensively. Givens is recognized as a subject matter expert, contributing significantly to her team and the overall objectives of the organization.
Education and Expertise
Ro'quintessa Givens earned a Bachelor of Arts (B.A.) from the University of Louisiana Monroe, where she studied from 2010 to 2013. Her educational background provides a foundation for her skills in customer service and client relationship management. Givens is skilled in upselling and retention strategies, which are essential in her current role and previous positions.
Background in Retail
Prior to her current role, Ro'quintessa Givens worked at Best Buy as a Merchandising and Inventory Specialist from 2015 to 2019 in Richfield, Minnesota. During her four years in this position, she gained extensive experience in retail operations, including merchandising, point of sale, and onboarding processes. This background has equipped her with a comprehensive understanding of customer interactions and retail dynamics.
Experience in Financial and Mortgage Industries
Ro'quintessa Givens has a strong background in the financial and mortgage industries. Her experience focuses on customer implementations and ensuring client success. Givens is committed to resolving customer issues and has demonstrated her ability to exceed job expectations in her roles within these sectors.
Professional Relationships and Teamwork
Ro'quintessa Givens is known for her ability to build lasting relationships with both internal teams and external third-party lenders. Her collaborative approach and commitment to teamwork have made her a valuable asset among her peers. Givens is recognized for her contributions and her role as a team player within her organization.