Robert Long
About Robert Long
Robert Long serves as the Vice President and Branch Manager of the Private Client Branch at Chase, where he has worked since 2014. With extensive experience in banking and customer service, he focuses on enhancing customer experience and operational performance.
Work at Chase
Robert Long has been serving as Vice President, Branch Manager at Chase's Private Client Branch since 2014. In this role, he directs all aspects of branch operations, focusing on growing deposits and investments. He collaborates with Chase Wealth Management, Business Banking, and Home Lending to enhance the overall customer experience. Long emphasizes creating a customer-obsessed culture within the branch and has implemented new strategies that have significantly improved operational performance and customer service quality.
Previous Experience at Pentagon Federal Credit Union
Before joining Chase, Robert Long worked at Pentagon Federal Credit Union in various roles. He served as Branch Manager from 2008 to 2011, overseeing branch operations. Prior to that, he held the position of Operations Officer, Evening and Weekend Supervisor from 2005 to 2008. Long began his tenure at Pentagon Federal Credit Union as a Senior Member Service Representative for six months in 2005, and earlier as a Member Service Representative from 2004 to 2005.
Career Background in Retail and Services
Robert Long has a diverse background in retail and service industries. He worked as an Assistant Manager at Hollywood Video from 2002 to 2004 and at Blockbuster from 1999 to 2002. His early career included a position as a Grocery Clerk at Fred Meyer from 1997 to 1999. Additionally, he worked at The Register-Guard as a Carrier from 1991 to 1998, gaining valuable experience in customer service and operations.
Education and Expertise
Robert Long studied Business Administration at the University of Oregon, where he earned a Bachelor of Science (B.S.) degree from 2001 to 2006. His educational background provides a strong foundation for his roles in banking and management, equipping him with the necessary skills to lead branch operations and enhance customer experiences.