Robert Smoots
About Robert Smoots
Robert Smoots is a Quality Analyst II at Chase, where he has worked since 2019. He studied at Texas A&M University-Kingsville, earning a minor in French and degrees in English and History, and has held various roles at Chase since 2009.
Current Role as Quality Analyst II
Robert Smoots has been serving as a Quality Analyst II at Chase since 2019. In this role, he focuses on ensuring the quality and compliance of processes within the organization. His responsibilities include analyzing data, identifying areas for improvement, and implementing quality control measures. He operates from San Antonio, Texas, where he contributes to enhancing operational efficiency and customer satisfaction.
Previous Experience at Chase
Prior to his current position, Robert Smoots held several roles at Chase. He worked as a Customer Service Team Lead from 2011 to 2013, where he managed a team and ensured high-quality customer service. Following this, he served as an RCSA Senior Control Analyst from 2013 to 2019, focusing on risk and control assessments. He also worked as a Business Online Technical Support representative from 2009 to 2011, providing technical assistance to customers.
Education at Texas A&M University-Kingsville
Robert Smoots attended Texas A&M University-Kingsville from 1997 to 2004. During his time there, he pursued a minor in French while also achieving degrees in English and History. This educational background has equipped him with strong communication skills and a diverse knowledge base.
Professional Development and Skills
Throughout his career at Chase, Robert Smoots has developed a range of skills relevant to quality analysis and customer service. His experience in various roles has provided him with insights into operational processes, risk management, and team leadership. His educational background further complements his professional expertise, enabling him to effectively contribute to his current role.