Robin Thompson
About Robin Thompson
Robin Thompson is a Business Resiliency Manager and Vice President at Chase, with over eighteen years of experience in mortgage servicing and default management. He has held various roles at Chase since 2002, demonstrating strong analytical and communication skills.
Current Role as Business Resiliency Manager at Chase
Robin Thompson currently serves as the Business Resiliency Manager, VP at Chase, a position held since 2021. This role is based in Plano, Texas, and involves developing strategies to ensure business continuity and resilience. Thompson's responsibilities include assessing risks and implementing plans to mitigate potential disruptions, which is essential for maintaining operational effectiveness.
Previous Positions at Chase
Thompson has held multiple roles at Chase over the years, contributing to various aspects of mortgage servicing. From 2002 to 2011, Thompson worked in positions such as Homeowner’s Assistance Representative, Foreclosure Specialist, and Loss Mitigation Supervisor. Notably, Thompson served as a Business Analysis Manager, VP from 2013 to 2021, overseeing business analysis functions and leading teams in Lewisville, Texas.
Education and Professional Development
Robin Thompson studied at the University of Arizona Global Campus, focusing on Business Administration and Management from 2020 to 2024. Additionally, Thompson completed a PMP Bootcamp, achieving a Certificate of Completion in 2020. This training included 35 hours of education in Project Delivery Life Cycle (PDLC), enhancing skills in project management and delivery.
Expertise in Mortgage Servicing and Default Management
With over eighteen years of experience in mortgage servicing, Thompson has developed a strong focus on default management. Areas of expertise include Loss Mitigation, Foreclosure, Bankruptcy, Collections, and Real Estate Owned (REO) processes. This extensive background equips Thompson with the knowledge necessary to navigate complex challenges in the mortgage industry.
Skills and Professional Attributes
Thompson possesses strong analytical, interpersonal, written, and verbal communication skills. These abilities are crucial for executing project plans and identifying trends within the business. Additionally, Thompson demonstrates a growth mindset and adaptability, essential for developing effective strategies to meet evolving business goals.