Rowan Box
About Rowan Box
Rowan Box serves as the Vice President and Area Product Owner for Digital Payments and IVR Customer Experience at Chase, where he has worked since 2018. He has a diverse background in business transformation and finance, with previous roles at Nationwide Insurance and JPMorgan Chase.
Current Role at Chase
Rowan Box serves as Vice President and Area Product Owner for Digital Payments and IVR Customer Experience at Chase. In this role, which commenced in 2018, Box oversees the strategic design and implementation management of enhancements for digital payment systems, interactive voice response systems, alerts, and paperless initiatives. Box leads a team that includes four vice presidents and two associates, focusing on improving customer experience through innovative digital solutions. This position is based in the Columbus, Ohio area.
Previous Experience at Nationwide Insurance
Rowan Box held multiple roles at Nationwide Insurance from 2013 to 2018. Initially, Box worked as a Consultant in the Business Transformation Office for nine months in 2013. Subsequently, Box served as a Lean Transformation Change Leader from 2014 to 2016, contributing to operational improvements. Finally, Box was a Program Manager in Business Development at Nationwide Financial from 2016 to 2018. These positions provided valuable experience in business transformation and development.
Educational Background
Rowan Box has a diverse educational background. Box studied Culinary Arts at The Culinary Institute of America, earning an Associate of Occupational Studies (AOS) from 2000 to 2002. Later, Box pursued a Bachelor's degree in Finance at Kaplan University from 2007 to 2010. Box further advanced education by obtaining an MBA in Corporate Finance and Strategy from The Ohio State University - The Max M. Fisher College of Business from 2011 to 2013. This combination of culinary and financial education supports a multifaceted approach to business.
Experience at JPMorgan Chase
In 2012, Rowan Box worked at JPMorgan Chase as a Fisher Professional Services Consultant for a brief period of three months. This role contributed to Box's understanding of financial services and operational processes within a major banking institution, enhancing expertise in customer service and product management.