Rupert Peacock
About Rupert Peacock
Rupert Peacock serves as the Executive Director and Customer Success Lead at Chase in London, England, since 2022. He has extensive experience in customer experience roles across various companies, including GE Capital and Metro Bank, and holds degrees in Medicine/Psychology and Retail and Digital Banking.
Work at Chase
Rupert Peacock has been serving as the Executive Director - Customer Success Lead at Chase since 2022. In this role, he focuses on enhancing customer experiences and ensuring satisfaction within the organization. His leadership in customer success emphasizes the importance of customer feedback and engagement in shaping service offerings. Based in London, England, he has contributed to the company's strategic initiatives aimed at improving customer relations and operational efficiency.
Previous Experience in Customer Experience Management
Prior to his current role at Chase, Rupert Peacock held various positions that contributed to his expertise in customer experience management. He worked at Metro Bank (UK) as the Voice of Customer Lead and later as Customer Experience Lead from 2017 to 2021. His experience at GE Capital included roles such as Customer Experience Manager and Complaints Strategy and Admin Manager, where he focused on improving customer relations and addressing complaints effectively.
Education and Expertise
Rupert Peacock holds a degree in Medicine and Psychology from The University of Manchester. He furthered his education with a Master of Science in Retail and Digital Banking from Cranfield University and achieved a Level 7 qualification as a Senior Investment and Commercial Banking Professional from The Chartered Banker Institute. His educational background supports his understanding of customer behavior and banking operations.
Background in Project Management
Rupert Peacock has a background in project management, having worked as a Project Assistant at BT Ignite from 1999 to 2002. His experience in this role laid the foundation for his skills in managing projects and implementing changes within organizations. Additionally, his role as Program Manager: Fair Customer Outcome at GE Capital from 2014 to 2015 further developed his capabilities in ensuring compliance and customer satisfaction.
Leadership and Team Empowerment
Rupert Peacock is recognized for his leadership style that encourages and empowers colleagues. He leverages the expertise and energy of his team to foster collaboration and innovation. His approach to leadership emphasizes the importance of involving team members in decision-making processes, which contributes to a positive work environment and effective problem-solving.