Russell Ferguson
About Russell Ferguson
Russell Ferguson serves as the Assistant Branch Manager at Chase, a position he has held since 1997. He leads branch employees in customer referrals, trains staff on policies, and acts as Branch Manager when needed.
Work at Chase
Russell Ferguson has been employed at Chase since 1997, serving as an Assistant Branch Manager for 27 years. In this role, he leads branch employees in the referral process, ensuring customers are connected with the appropriate team member. Ferguson also trains employees on new policies and procedures, focusing on compliance and efficiency. He acts as Branch Manager in the absence of the Branch Manager, showcasing his leadership and decision-making abilities. Additionally, he is responsible for maintaining cash levels and preparing the branch for national corporate audits.
Education and Expertise
Russell Ferguson studied at The Art Institutes and earned an Associate’s Degree in Design and Visual Communications, completing his studies from 1989 to 1991. He also attended the Art Institute of Dallas, where he focused on Visual Communication and obtained another Associate’s Degree during the same period. His educational background provides him with a foundation in design principles, which may contribute to his approach in managing branch operations and employee training.
Background
Russell Ferguson has a diverse background that combines his education in design with extensive experience in the banking sector. His tenure at Chase has equipped him with a comprehensive understanding of branch operations and customer service. Ferguson's role as Assistant Branch Manager involves not only leadership but also a commitment to employee development and operational compliance.
Leadership and Training
In his capacity as Assistant Branch Manager, Russell Ferguson plays a crucial role in training employees on new policies and procedures. This focus on training ensures that the branch operates efficiently and adheres to compliance standards. Ferguson's leadership extends to acting as Branch Manager when necessary, demonstrating his ability to make decisions and guide the team effectively.