Ryan Rafael Monge
About Ryan Rafael Monge
Ryan Rafael Monge serves as the Lead Associate of Operations at Chase in Federal Way, Washington. He has a background in banking and customer service, with previous roles at Chase, Bank of America, Home Depot, and SONIC Drive-In, and holds a Bachelor's degree in Communication from the University of Washington.
Current Role at Chase
Ryan Rafael Monge serves as the Lead Associate of Operations (LAO) at Chase, a position he has held since 2021. He works in Federal Way, Washington, where he is responsible for overseeing various operational functions within the organization. His role involves managing team performance, ensuring compliance with company policies, and enhancing customer service delivery.
Previous Experience at Chase
Prior to his current role, Ryan worked at Chase as an Associate Banker from 2019 to 2021 in Tacoma, Washington. In this position, he engaged with customers to provide banking services, assist with account inquiries, and promote financial products. His experience at Chase contributed to his understanding of banking operations and customer relations.
Experience at Bank of America
Ryan Monge worked at Bank of America as a Banker for a period of five months in 2019, also in Tacoma, Washington. During this time, he was involved in customer service and banking operations, helping clients with their financial needs and transactions.
Education and Academic Background
Ryan studied at the University of Washington, where he earned a Bachelor's degree in Communication from 2016 to 2018. He also attended Pierce College at Fort Steilacoom during the same period. His education provided him with a foundation in communication skills, which are essential in his roles within the banking sector.
Early Career at Home Depot and SONIC Drive-In
Before entering the banking industry, Ryan worked as a Customer Service Specialist at Home Depot for five months in 2018 and as a Crew Member at SONIC Drive-In for one year from 2017 to 2018. These early roles helped him develop customer service skills and experience in fast-paced environments.