Samantha Conklin
About Samantha Conklin
Samantha Conklin serves as the DRC Team Leader at Chase, where she has worked for nearly 15 years, holding various roles that include Business Analyst and Performance Monitoring. She has a background in fraud analysis from her previous tenure at USAA and has pursued higher education in holistic theology and business administration.
Work at Chase
Samantha Conklin has been employed at Chase for nearly 15 years, contributing to various departments and gaining extensive experience in the banking sector. She began her career at Chase in 2002, working in Performance Monitoring until 2014. Following this role, she served as a Business Analyst for six months in 2016. In 2017, she transitioned to the Disputes Risk Control (DRC) team, where she currently holds the position of Team Leader. Throughout her tenure, she has developed skills in areas such as Bankruptcy, Media, Credit Card Counseling, and Litigation.
Previous Experience at USAA
Before joining Chase, Samantha Conklin worked at USAA as a Fraud Analyst from 1992 to 2002. During her ten years in this role, she was based in San Antonio, Texas. This experience provided her with foundational knowledge in fraud detection and risk management, which she later applied in her various roles at Chase.
Education and Expertise
Samantha Conklin holds a Master's degree in Nutrition from the American Institute of Holistic Theology, which she completed between 2008 and 2010. She also studied Business Administration and Management at American Intercontinental University. Additionally, she earned a Bachelor of Arts in Philosophy and History from The University of Dallas, where she studied from 1976 to 1980. Her educational background supports her diverse skill set in both holistic health and business management.
Career Progression and Roles
Samantha Conklin has held multiple roles at Chase, showcasing her adaptability and breadth of knowledge in the banking industry. She initially worked in Performance Monitoring, then transitioned to various positions including Bankruptcy and Credit Card Counseling. Her role as a Business Analyst for AP Management further enhanced her analytical skills. In her current position as Team Leader for the DRC, she continues to expand her expertise in dispute management.