Samuel Wilson
About Samuel Wilson
Samuel Wilson serves as the MB Customer Assist Specialist Supervisor at Chase, where he has worked since 2013. He has extensive experience in customer assistance management, having previously held supervisory roles at Vantium Capital Inc and Chase.
Current Role at Chase
Samuel Wilson currently serves as the MB Customer Assist Specialist Supervisor at Chase, a position he has held since 2013. He operates from Coppell, where he manages a team of 10-15 Customer Assistance Specialists. His responsibilities include ensuring compliance with investor and government guidelines, as well as handling and resolving escalated customer and employee issues on a daily basis. Samuel conducts regular meetings to communicate policy and procedural changes, department objectives, and company initiatives.
Previous Experience at Chase
Prior to his current role, Samuel Wilson worked at Chase in various capacities. He served as the LM Solicitor Job Coach from 2008 to 2011, where he contributed for three years in Irving, TX. Following that, he held the position of LM Solicitor Supervisor III from 2011 to 2013 for two years. In these roles, he gained valuable experience in team management and customer service operations.
Experience at Vantium Capital Inc
Samuel Wilson worked at Vantium Capital Inc as a Supervisor for a period of eight months in 2011. This role contributed to his professional development and experience in supervisory responsibilities within the financial services sector.
Education in Business Administration
Samuel Wilson studied at Jarvis Christian College, where he achieved a degree in Business Administration, Management and Operations from 2001 to 2002. This educational background provided him with foundational knowledge in management principles and operational strategies.
Responsibilities and Projects
In his current role at Chase, Samuel Wilson is responsible for completing assignments and special projects as directed by upper management. His ability to manage a team and address complex issues reflects his commitment to operational excellence and customer service.