Sandra Ortega Figueroa
About Sandra Ortega Figueroa
Sandra Ortega Figueroa is a Bilingual Credit Card Account Supervisor at Chase, where she has worked since 2022. With over 12 years of experience at Chase, she leads a team of bilingual specialists and ensures compliance with company policies while enhancing customer service operations.
Work at Chase
Sandra Ortega Figueroa has held multiple positions at JPMorgan Chase, contributing to various aspects of customer service and operations. She began her tenure in 2009 as a Bilingual Collections Supervisor, a role she maintained for 12 years until 2021. During this time, she conducted regular internal audits to ensure compliance with company policies. In 2021, she briefly served as a Bilingual Fraud Supervisor for four months. Currently, she works as a Bilingual Credit Card Account Supervisor, a position she has held since 2022, where she leads a team of 18-23 Bilingual Specialists in San Antonio, Texas.
Education and Expertise
While specific educational details are not provided, Sandra Ortega Figueroa's expertise lies in bilingual customer service and credit card operations. Her roles at Chase have equipped her with skills in team leadership, compliance auditing, and data analysis. She collaborates with stakeholders to ensure data accuracy and integrity, which reflects her proficiency in managing customer service operations effectively.
Background
Sandra Ortega Figueroa has a substantial background in the financial services industry, particularly within JPMorgan Chase. Her career spans over a decade, during which she has transitioned through various roles that emphasize her bilingual capabilities and leadership skills. Based in San Antonio, Texas, she has developed a strong understanding of customer needs in the credit card sector.
Achievements
Throughout her career at Chase, Sandra Ortega Figueroa has achieved significant milestones in her roles. She has successfully led teams to enhance customer experience in the credit card sector and has implemented strategies to analyze customer data for trend identification and risk mitigation. Her commitment to compliance and operational integrity has been a key aspect of her contributions to the organization.