Sasha Dumas
About Sasha Dumas
Sasha Dumas is a Risk Analyst II at Chase, where they have worked since 2014, specializing in fraud detection and risk analysis. With a background in bilingual customer service and administrative roles, Dumas has contributed to community initiatives and possesses a strong educational foundation in criminology and psychology.
Current Role at Chase
Sasha Dumas has been employed at Chase as a Risk Analyst II since 2014. In this role, Sasha focuses on risk analysis, utilizing expertise in fraud detection to enhance customer interactions. The position is based in New York, New York, where Sasha has contributed to various community-focused initiatives as part of their responsibilities.
Previous Experience in Customer Service
Prior to joining Chase, Sasha Dumas worked at Ocas as a Bilingual Customer Service Representative from 2008 to 2013 in Guelph, Ontario, Canada. This five-year role involved direct customer interactions and support. Additionally, Sasha held positions at Sun Life Financial as a Bilingual Administrative Assistant for four months in 2012 and as a Customer Care Representative for three months in 2013, both in Wellesley Hills, Massachusetts.
Experience in Fraud Detection
Sasha Dumas gained experience in fraud detection while working at Moneris as a Bilingual Fraud Detection Officer from 2013 to 2014 in Toronto, Ontario, Canada. This role involved identifying and mitigating risks associated with fraudulent activities, further enhancing Sasha's skill set in risk management.
Education and Expertise
Sasha Dumas studied at Wilfrid Laurier University from 2007 to 2012, earning a degree in Criminology and Psychology. This educational background has provided a strong foundation for Sasha's expertise in bilingual communication, particularly in the context of fraud detection and risk analysis.