Sasha M.
About Sasha M.
Sasha M. is a Help Desk Specialist with extensive experience in technical support roles across various companies in the New York City Metropolitan Area. Their career includes positions at notable organizations such as ACLU, Disney Streaming, and Apple.
Current Role at Chase
Sasha M. currently serves as a Help Desk Specialist at Chase, a position held since 2023. This role is hybrid, allowing for a combination of on-site and remote work. In this capacity, Sasha provides technical support and assistance to ensure smooth operations within the organization.
Previous Experience in IT Support
Prior to joining Chase, Sasha M. gained valuable experience in IT support roles across various organizations. Notably, Sasha worked at ACLU as an IT Support Technician for two months in 2022, providing on-site support in the New York City Metropolitan Area. Following this, Sasha held the position of Technical Support Specialist at Disney Streaming for ten months in 2023, also in the New York City area.
Background in Help Desk Roles
Sasha M. has a strong background in help desk and technical support roles. This includes a position as Help Desk Technician at Citizens for one month in 2023, and as Help Desk Repair Admin at Apple from 2015 to 2019 for four years. These roles involved direct interaction with customers and troubleshooting technical issues.
Experience in Customer Service
In addition to technical support roles, Sasha M. has experience in customer service. This includes a position as Customer Service Representative at Warner Bros. Discovery from 2021 to 2022, where work was conducted remotely. This experience complements Sasha's technical skills with a focus on customer interaction and service.
Compliance and Technical Roles
Sasha M. also worked as a Compliance Specialist at J.P. Morgan for two months in 2022. This role involved ensuring compliance with regulations and standards, adding to Sasha's diverse skill set in both technical and compliance-related areas within the financial sector.