Shawn Ozoglu
About Shawn Ozoglu
Shawn Ozoglu serves as the Vice President of Process Management at Chase, where he has worked since 2020. He has a strong background in marketing and account development, with previous roles at Fiserv and JPMorgan Chase, where he significantly increased revenue and improved client relations.
Current Role at Chase
Shawn Ozoglu serves as Vice President of Process Management at Chase, a position he has held since 2020. In this role, he focuses on optimizing processes to enhance operational efficiency and improve client services. His experience in process management is complemented by his previous roles within the organization, where he contributed to various marketing and operational initiatives.
Previous Experience at Fiserv
Prior to his current role, Shawn Ozoglu worked at Fiserv for over a decade in various capacities. He began as a Senior Business Analyst from 2001 to 2005, then transitioned to Senior Account Development Partner from 2005 to 2014, where he managed the Account Development team. During his tenure, he successfully increased annual revenue from $2 million to over $5 million through a major client merger and achieved a 99% E-Rate with the client portfolio.
Education and Expertise
Shawn Ozoglu holds a Bachelor of Science in Marketing from Franklin University, which he earned from 1993 to 1996. He furthered his education by obtaining an MBA with Distinction from Keller Graduate School of Management of DeVry University between 2003 and 2006. His academic background provides a strong foundation for his expertise in process management and client relations.
Career Progression at JPMorgan Chase
Shawn Ozoglu's career at JPMorgan Chase includes roles such as Assistant Vice President of Branch & ATM Innovation from 2014 to 2022 and Senior Marketing Associate from 2015 to 2022. His work in these positions involved developing strategies to enhance customer engagement and improve service delivery across various channels.