Sonia Song
About Sonia Song
Sonia Song is a Customer Service Representative at Chase and a Web UX Designer at Better Life Vietnam. She holds a Bachelor of Science in Business from Indiana University and has experience in research and web design.
Work at Chase
Sonia Song has been employed at Chase since 2017, serving as a Customer Service Representative for seven years. In her role, she engages with customers to address inquiries and provide support. Her responsibilities include performing research activities aimed at redesigning the home page to enhance navigation and user experience. This position allows her to contribute to the overall customer satisfaction and operational efficiency of the organization.
Current Role at Better Life Vietnam
Since 2019, Sonia Song has worked as a Web UX Designer at Better Life Vietnam (BLV) for five years. In this capacity, she collaborates with stakeholders and project managers to ensure alignment with business goals. Her work involves designing user experiences that enhance the functionality and usability of web platforms, contributing to the organization's mission and objectives.
Education and Expertise
Sonia Song holds a Bachelor of Science degree from Indiana University - Kelley School of Business, where she studied Business, Accounting, and Technology Management. Additionally, she completed a UX Design Immersive program at CareerFoundry from 2017 to 2018. This educational background equips her with a blend of business acumen and technical skills, particularly in user experience design.
Previous Experience
Before her current roles, Sonia Song participated in a Spring break Job shadowing program at Western & Southern Financial Group in 2011. This experience lasted for one month and took place in the Bloomington, Indiana area. It provided her with early exposure to the financial services industry and insights into professional practices.
Projects and Contributions
Sonia Song has participated in web design projects for an e-commerce platform of a non-profit organization. Her focus included developing a Minimum Viable Product (MVP) and planning for future iterations. This involvement highlights her capability in applying UX design principles to real-world projects, contributing to the effectiveness of the platform.