Sonya Motley
About Sonya Motley
Sonya Motley serves as the Vice President of Quality Assurance at Chase, where she has worked since 2019. With a background in Business Administration and Management from Ohio Dominican University, she has extensive experience in quality assurance and risk management within the home lending sector.
Work at Chase
Sonya Motley has held multiple positions at Chase since 2009. She currently serves as Vice President of Quality Assurance, a role she has occupied since 2019. In this capacity, she leads the creation of Robotic Process Automation (RPA) bots to streamline loan file reviews within the Home Lending Risk department. Prior to her current role, she worked as a Senior Underwriting Specialist from 2013 to 2019 and as a Senior Mortgage Underwriter from 2009 to 2012. Additionally, she has experience as a Quality Assurance Associate and has facilitated audits for the Home Lending Risk division.
Education and Expertise
Sonya Motley earned a Bachelor's degree in Business Administration and Management from Ohio Dominican University, where she studied from 2008 to 2011. She also holds a Bachelor of Applied Science in Accounting and Business/Management from the same institution. Her educational background supports her expertise in quality assurance, compliance, and risk management within the financial services industry.
Background
Before joining Chase, Sonya Motley worked at Huntington National Bank as a Senior Loan Coordinator from 2004 to 2009. This experience provided her with a solid foundation in loan processing and coordination, which she has built upon during her tenure at Chase. Her career has been primarily focused in the Columbus, Ohio Metropolitan Area, where she has developed her skills in quality assurance and compliance.
Achievements
Sonya Motley has initiated and leads the Philanthropic Champions group for the Home Lending Risk division, which operates on a global scale. She is also actively involved in Diversity, Equity, and Inclusion initiatives within Chase, demonstrating her commitment to fostering an inclusive workplace. Additionally, she conducts quality reviews for the Quality Assurance Collateral team and provides training and updates on policies and procedures.