Stacey Southern
About Stacey Southern
Stacey Southern serves as the Vice President and Credit Bureau Operations Manager at Chase, where she has worked since 2016. With a background in financial services and coaching, she possesses expertise in credit bureau reporting and team management.
Work at Chase
Stacey Southern has served as the Vice President and Credit Bureau Operations Manager at Chase since 2016. Based in Wilmington, Delaware, she has spent eight years in this role, where she oversees the management of credit bureau operations. Her responsibilities include ensuring compliance with credit reporting standards and maintaining accurate credit information. Southern's expertise in Metro 2 format and credit bureau reporting is essential for her position, enabling her to navigate complex regulatory requirements effectively.
Previous Experience in Financial Services
Before joining Chase, Stacey Southern held several positions in the financial services sector. She worked at Capital One as a Front Line Manager in the Retail Bank from 2007 to 2016, where she gained extensive experience in customer service and operations management. Prior to that, she was an Operations Coach at NCO Financial Systems from 2003 to 2006, focusing on team development and operational efficiency. Additionally, she served as an Auto/Home Insurance Representative at AIG for one year in 2006, further broadening her expertise in financial products.
Education and Expertise
Stacey Southern studied at High Point University, where she earned a degree in Psychology. This educational background supports her strong skills in team building and people management. Her knowledge in psychology aids her leadership capabilities, allowing her to effectively coach and manage teams within the credit bureau operations. Southern's expertise extends to handling complex issues related to bankruptcy and the Servicemembers Civil Relief Act (SCRA), which are critical in her current role.
Leadership and Coaching Skills
Stacey Southern possesses a solid history of coaching, which enhances her leadership role in managing credit bureau operations at Chase. Her experience in coaching has equipped her with the skills necessary to build effective teams and improve operational efficiency. Southern's ability to lead and mentor her team contributes to the overall success of the credit bureau operations, ensuring that processes are executed smoothly and effectively.