Stephanie Hines
About Stephanie Hines
Stephanie Hines serves as a Mortgage Service Supervisor at Chase in New York, a position she has held since 2014. She has a background in operational analysis and customer service, with previous roles at both Chase and Citi.
Current Role at Chase
Stephanie Hines currently holds the position of MB Service Supervisor PMI at Chase, a role she has occupied since 2014. In this capacity, she oversees various aspects of the PMI services, ensuring operational efficiency and adherence to company standards. Her tenure at Chase spans a decade, during which she has contributed to the organization’s service delivery in New York, New York.
Previous Experience at Chase
Prior to her current role, Stephanie Hines served as a PMI Senior Team Lead at Chase from 2012 to 2014. In this position, she led a team focused on PMI operations, enhancing service quality and team performance. Additionally, she worked as an Operational Senior Analyst at Chase from 2011 to 2012, where she analyzed operational processes and contributed to strategic improvements.
Experience at Citi
Before joining Chase, Stephanie Hines worked at Citi as a Clerk II from 2007 to 2010. In this role, she was responsible for various clerical tasks that supported the operational functions of the organization. Her experience at Citi provided her with foundational skills that she later applied in her roles at Chase.
Education and Expertise
Stephanie Hines studied at the Ohio Institute of Photography and Technology, where she earned an Associate's degree from 2004 to 2006. This educational background provided her with technical skills and knowledge that she has utilized throughout her career in various operational roles.