Stephanie Paul
About Stephanie Paul
Stephanie Paul is an experienced Account Senior Specialist III at Chase, with over a decade of expertise in customer service and collections. She has held various roles in the financial and telecommunications sectors, advocating for customer satisfaction through effective case resolution.
Current Role at Chase
Stephanie Paul currently holds the position of Account Senior Specialist III at Chase, where she has been employed since 2019. In this role, she is responsible for handling escalated cases from Chase branches, ensuring customer satisfaction from initiation to resolution. Additionally, she serves as a Relief Coach for Credit Card Collections, a position she has held since 2017. Her experience at Chase spans various roles, demonstrating her versatility and commitment to customer service.
Previous Experience at Chase
Prior to her current roles, Stephanie Paul worked at Chase as a Senior Specialist I in Merchant Services for six months in 2019. She also held the position of Senior Specialist I from 2018 to 2019. During her time at Chase, she collaborated with internal departments such as fraud and claims to resolve escalated cases, advocating for customers and enhancing service delivery.
Career Background
Stephanie Paul has over a decade of experience in customer service and collections. Before joining Chase, she worked at Cox Communications in various roles, including Collections Specialist II and Account Service Representative, from 2009 to 2015. She also held positions at Nextel Partners as a Customer Service Representative and Fraud Representative, and at Ahern Rentals as a Lien Release Representative. Her diverse background has equipped her with skills in data entry, research, and customer advocacy.
Education and Qualifications
Stephanie Paul studied at the College of Southern Nevada, where she pursued coursework that is currently in progress. She completed her high school education at Cardinal Gibbons High School, earning her High School Diploma from 1993 to 1997. Her educational background supports her extensive experience in customer service and collections.
Customer Service Expertise
With over ten years of experience in customer service, Stephanie Paul has developed a strong skill set in handling customer inquiries and resolving issues. She has a proven track record of advocating for customers by working closely with internal teams to address escalated cases. Her roles have involved significant interaction with customers, ensuring that their needs are met effectively and efficiently.