Stephen Donald
About Stephen Donald
Stephen Donald is a Customer Assistant Operation Analyst at Chase, where he has worked since 2011. He has previous experience in customer service and underwriting at Harley-Davidson Financial Services and as a funding associate at Capital One.
Work at Chase
Stephen Donald has been employed at Chase as a Customer Assistant Operation Analyst since 2011. In this role, he is responsible for tracking quality disputes within his team. His position involves ensuring that customer service standards are met and maintained. He has accumulated over 13 years of experience in this role, contributing to the operational efficiency of the organization.
Previous Experience at Harley-Davidson Financial Services
Before joining Chase, Stephen Donald worked at Harley-Davidson Financial Services from 2007 to 2011. He served as part of the Customer Service and Underwriter Flex Team in Chicago, Illinois. His responsibilities included managing customer inquiries and underwriting processes. This role provided him with valuable experience in customer service and operational analysis.
Experience at Capital One
Stephen Donald began his career at Capital One, where he worked as a Funding Associate from 2005 to 2007 in McLean, Virginia. In this position, he was involved in funding processes and customer interactions. His time at Capital One helped him develop foundational skills in financial services and customer support.
Education and Expertise
Stephen Donald has pursued his education at multiple institutions, including Eastfield Community College, Collin County College, and Brookhaven Community College. His academic background supports his expertise in customer service and operational analysis. He has also gained practical experience in preparing customer correspondence letters, enhancing his communication skills in a professional setting.
Training and Development
In his current role at Chase, Stephen Donald is involved in training new associates. He provides side-by-side operational guidance to help them acclimate to their roles. This responsibility reflects his commitment to fostering a knowledgeable and efficient team within the organization.