Stephen Johnson
About Stephen Johnson
Stephen Johnson is a Help Desk Specialist at Chase Paymentech in Tampa, where he has worked since 2014. He has a background in technical support, financial aid planning, and business machine operations, along with degrees in Economics and Psychology from the University of South Florida.
Current Role at Chase Paymentech
Stephen Johnson has served as a Help Desk Specialist at Chase Paymentech since 2014. In this role, he provides technical support for merchants, ensuring compliance with PCI standards. He operates in a high call volume environment, which requires strong multitasking and problem-solving skills. His responsibilities include troubleshooting and replacing credit card terminals for retail merchants, contributing to the efficient operation of payment processing.
Previous Experience in Technical Support
Before joining Chase Paymentech, Stephen Johnson gained experience in various technical support roles. He worked at Knight Enterprises as a PC Service Tech from 2008 to 2009, where he developed foundational skills in technology support. Additionally, he served as a Lead Business Machines employee at Staples for four months in 2008. His experience in these roles provided him with a solid background in customer service and technical troubleshooting.
Financial Aid Planning Experience
Stephen Johnson worked as a Financial Aid Planner at Everest University from 2009 to 2014. In this position, he assisted students in navigating financial aid options, contributing to their educational pursuits. His role involved advising students on financial resources and ensuring they understood the financial aspects of their education.
Educational Background
Stephen Johnson holds two Bachelor's Degrees from the University of South Florida, having studied Economics and Psychology from 2000 to 2007. His education provided him with a diverse understanding of economic principles and psychological insights, which may inform his approach to customer service and technical support.