Steven M. Brown
About Steven M. Brown
Steven M. Brown is a Business Operations Manager specializing in Credit Bureau Operations at Chase, with over two decades of experience in various roles within the company. He has a background in quality management and operations analysis, having previously worked at JPMorgan Chase and implemented automated processes for data reporting.
Work at Chase
Steven M. Brown has held multiple positions at Chase, demonstrating a progressive career in operations management. He currently serves as the Business Operations Manager for Credit Bureau Operations since 2016. Prior to this role, he worked as an RCSA Sr Control Analyst in Mortgage Operations from 2013 to 2014 and as an Enterprise Wide Quality Management Analyst from 2014 to 2016. His earlier roles include Supervisor in the Payoff Department and Operations Manager for Payoff Quotes Exceptions and Research from 2009 to 2013. His experience spans over two decades at JPMorgan Chase, where he held various analytical and supervisory positions.
Education and Expertise
Steven M. Brown earned a Bachelor of Arts and Science degree in Art Education from The Ohio State University, where he studied from 1988 to 1994. His educational background provides a foundation for his analytical skills and operational expertise. Throughout his career, he has focused on quality management, operational analysis, and process improvement, particularly in the financial services sector.
Background
Steven M. Brown began his career at JPMorgan Chase in 1996 as a Senior Payment Analyst, where he worked for three years. He then transitioned to various supervisory roles, including Supervisor of the Payment/Payoff Research Department and the Payoff Department. His extensive experience in operations and management within the banking industry has equipped him with a deep understanding of financial processes and compliance.
Achievements
During his tenure at Chase, Steven M. Brown implemented an automated quality control process for data furnished to National Specialty Consumer Reporting agencies. He has also collaborated on establishing and managing monthly furnishing and illogical reporting volumes for credit bureau operations. His contributions have enhanced operational efficiency and data accuracy within the organization.