Suhaily Young
About Suhaily Young
Suhaily Young is a Consumer Banker specializing in Collections at Chase, where she has worked since 2016 in the Tampa/St. Petersburg, Florida area. She has a diverse background in administrative roles across various companies, including IRONMAN, Cisco, Gerdau Long Steel North America, and IBM.
Work at Chase
Suhaily Young has been employed at Chase as a Consumer Banker in the Collections department since 2016. Over her eight years in this role, she has worked in the Tampa/St. Petersburg, Florida area. In her position, she has demonstrated efficiency by achieving an average handle time of below 400 seconds in managing customer interactions. Additionally, she has maintained a top lead position on her team by consistently achieving a scorecard average of 3.8 and above. Her responsibilities include utilizing various SKIP tracing tools to locate customers' current addresses and employment details.
Previous Employment Experience
Before her tenure at Chase, Suhaily Young held several positions in administrative support. She worked as an Executive Assistant at IRONMAN for three months in 2016, supporting the Chief Legal Officer, Chief Marketing Officer, Chief Strategy Officer, and the President of Global Merchandising. Prior to that, she was a contractor at Cisco for six months in 2014. She also served as an Executive Assistant at Gerdau Long Steel North America for ten months from 2015 to 2016 and worked at IBM as a Global Administrative Assistant for three years from 2011 to 2014 in Raleigh, North Carolina.
Education and Expertise
Suhaily Young completed her high school education at Thomas Jefferson Senior High School, where she studied Business Administration and Management from 1998 to 2002. She later attended Hillsborough Community College, earning an Associate of Arts and Sciences (AAS) degree in Medicine from 2018 to 2020. Her educational background provides her with a foundation in both business and healthcare, contributing to her diverse skill set in administrative and customer service roles.
Training and Development
In her role at Chase, Suhaily Young has taken on responsibilities that include training new hires. She conducts side-by-side sessions and provides on-floor support to address questions from new team members. This involvement in training reflects her commitment to team development and knowledge sharing within the organization.