Supratim Paul
About Supratim Paul
Supratim Paul serves as the Vice President of Business Resiliency and Incident Manager at Chase, where he has worked since 2021. With over 17 years of experience in financial services operations, he specializes in risk management, business strategy development, and process automation.
Current Role at Chase
Supratim Paul currently serves as Vice President Business Resiliency & Incident Manager at Chase, a position he has held since 2021. In this role, he focuses on enhancing business resilience and managing incidents effectively within the organization. He collaborates with various departments, including Operational Risk, Operations, and Technology, to implement the Business Service Resilience Framework. His responsibilities include leading resilience-specific governance forums and supporting the Crisis Management Team by scheduling conference calls and preparing status updates.
Previous Experience at Chase
Before his current role, Supratim Paul worked at Chase as Assistant Vice President - Wholesale Loan Operations & Business Resiliency from 2014 to 2021. During this time, he contributed to the operational aspects of wholesale loan processes and business resiliency efforts. His work involved coordinating with internal and external auditors on process automation and supporting risk and controls self-assessment reviews.
Career Background in Financial Services
Supratim Paul has over 17 years of experience in Retail and Wholesale Financial Services Operations. He began his career at HCL Technologies as Associate Prime Brokerage from 2004 to 2005. He then joined Northern Trust Corporation, where he served as Section Manager for Reconciliations & Valuations Reporting from 2006 to 2014. His extensive background includes experience in contact centers and back office transaction processing, providing him with a comprehensive understanding of financial operations.
Education and Expertise
Supratim Paul earned his Master of Business Administration (M.B.A.) in Accounting and Finance from Bangalore University, studying from 2008 to 2011. His educational background complements his extensive professional experience, equipping him with the skills necessary for developing and implementing business strategies and automation initiatives within the financial services sector.
Key Responsibilities and Initiatives
In his current role, Supratim Paul oversees various critical functions, including executing mass notifications to impacted employees globally through the Global Enterprise Notification Tool. He manages incident management bridge calls, interfaces with line of business leads, and designs risk awareness training for staff at different levels. His leadership in resilience-specific governance forums and collaboration with managed service providers are essential to the organization's operational stability.